Cookie Policy

1. Overview

This website uses cookies to help AiV Charging to perform and develop better. We use cookies to process and collect personal information when you're using this website, social media applications, and other promotional materials. We may also use cookies for analytics and personalization purposes to improve.

This Policy is consistent with our Privacy Policy that becomes to the extent of any conflict or inconsistency regarding the collection use of personal data or otherwise.

2. Scope & Controllers

This Cookie Policy applies to all AiV Charging sites, products and services and any applications or services performed by AiV Charging, the "websites" or "AiV" are examples or options or attributes with our policies and services. These terms are governed to the extent of any entity in with this Policy.

3. Information We Collect

We may collect the following categories of personal information:

• Identifiers (such as real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name)
• Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e))
• Name, email address, phone number, postal address account credentials are part of your identification
• Commercial information
• Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies
• Internet or other similar network activity
• Browsing history, search history, information on a consumer's interaction with a website, application, or advertisement
• Charging Station locations, detailed geolocation or energy stream records (only commercial type, pricing session, charger time identification, geo location, charging request)
• Location information

4. Vehicles & Preferences (Optional)

Vehicle and performance, optional information that you add for charging preferences, saved location/Favorites;

Personal information about how you use the Services (pages viewed, preferences pages, clicks, feature usage, performance analytics, product analytics, operational data, and similar technologies);

Communications data and session logs

Account or transaction information and similar forms, which will cover, survey responses, and support tickets;

Links Application ID and similar types

Personal information available to third-party sites and other Partners or which you provide directly when using our Platform.

5. Sources of Personal Information

We may collect Personal Information from the following sources:

Directly from you through your device, electronic applications (including websites, mobile PDAs and similar technologies);

From service providers we work with and that process your information for business purposes like charging sessions and this that actually are and has access;

From credit reports and other third party data sources;

6. How We Use Personal Information

We use personal information to:

• Provide, operate, maintain, and improve the Services;
• Process payments, complete transactions, and track charging sessions;
• Respond to your requests, process your charging sessions, and track charging requests;
• Monitor performance, fix bugs, and improve quality;
• Conduct analytics, usage measurement, and product research;
• Provide customer support and respond to your questions;
• Communicate with you about service, changes, outages, outreach;
• Comply with legal obligations and enforce our terms;
• Protect against fraud, abuse, and other harmful activity.

7. Legal Basis (EEA/UK)

Where applicable law requires, we may process information on the basis of the following legal basis:

• Contract: processing necessary to provide the Services you request;
• Legitimate interests: analysis, insights, and market research, fraud prevention, and protecting our rights and expectations;
• Legal obligations: to comply with tax filing/legal or accounting obligations or other legal inquiries for service;
• Legal obligations to comply with applicable laws and regulations.

8. Sharing & Similar Technologies

We may use cookies, pixels, SDKs and other like Session to activate the site, remember preferences, analyse usage, etc.; if you agree—improved marketing, easy-to-use mobile.

Policy for planning related to such actions, apps, and platform development specifically.

9. How We Disclose Personal Information

We may disclose personal information to:

• Service providers who perform services on our behalf (e.g., hosting, payment processing, analytics, customer support, security, email marketing);
• Business partners and affiliates who help us provide the Services (e.g., charging station operators, payment processors, billing partners);
• Law enforcement, government agencies, and other third parties when required by law or when we believe it's necessary to comply with legal process;
• Acquirers, transferees, and new establishments when acquired by law or to protect rights, safety, or property;
• Other users in some circumstances, for example in the event of a merger, acquisition, reorganization, or sale of assets;
• With your consent or direction.

We do not otherwise sell or provide to use personal information for their own purposes beyond the varying purposes to us, unless you consent or it is otherwise permitted by applicable law.

10. International Data Transfers

We may transfer personal information to other countries or host your use. Where required, we implement appropriate safeguards—such as Standard Contractual Clauses prescribed by the European Commission/UK—along with supplementary measures when applicable.

11. Data Retention

We store personal information for as long as necessary to fulfill the purposes described in this Policy (e.g., providing Services, complying with legal obligations, resolving disputes, enforcing our agreements, and improving our services). The exact period varies depending on the data category and our business needs.

12. Security

We use administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is fully secure, and we cannot guarantee absolute security.

13. Your Choices

Account settings: You can access and update certain information in your account.

Communications: You can opt out of our non-essential promotional emails at any time by clicking the unsubscribe link in our messages. We may still send transactional or service-related communications.

Cookies: Manage preferences via our Cookie Settings or via your browser/device controls.

14. Your Privacy Rights (By Region)

EEA/UK: You may have certain access, correction, deletion, restriction, portability, and to object to certain processing. You also have the right to withdraw consent at any time without processing is based on consent, without affecting the lawfulness of processing before withdrawal. You can also lodge a complaint with your local supervisory authority.

California: Subject to certain limitations and exceptions, you may have rights to access, correct, and delete your Personal Information.

Depending on your state, you may have rights to access, delete, correct, know/opt out of certain processing (including targeted advertising), and, where applicable, related appeal of our decisions about your request. Please consider using our web form to submit such requests. In some jurisdictions, you may be permitted to employ an authorized agent to request the above at your direction. However, we will require written proof of the agent's permission to do so and verify your identity before processing such request.

We will not share the Personal Information."

15. Children's Privacy

Our Services are not directed to children under 16 (in the age defined by law in your jurisdiction), and we do not knowingly collect personal information from them. If you believe a child has provided us personal information, please contact us to request deletion.

16. Third-Party Sites & Services

Our Services are not directed to children under 16 (in the age defined by law in your jurisdiction), and we do not knowingly collect personal information from them. If you believe a child has provided us personal information, please contact us to request deletion.

17. Do Not Track

Some browsers transmit "Do Not Track" signals. There is no common industry standard for DNT. We respond by legally required (or have signals where applicable (e.g., the Global Privacy Control to "GPC").")

18. Changes to this Policy

We may update this Policy from time to time. We will post the revised Policy on this page with an updated "Last updated" date and, where a materials provide additional notice.

19. Contact Us

If you have questions or would like to exercise your privacy rights, contact us at:

Email: at info@aivcharging.com

Address: AiV Charging, Inc., Bratislava, CA, USA

20. Submitting a Privacy Request

To submit a request about your personal information, specifically, opt out, or other rights( please email at info@aivcharging.com and provide us Proof information to verify our identity and facilitate processing of your request.

21. U.S. State-Specific Notices (Summary)

For residents of certain U.S. states, additional privacy disclosures may apply to you. To provide information about personal data processing practices, including categories of data, purposes, and disclosures: information to be provided to other parties by us in the last 12 months. Categories of personal data that we obtain, the categories of third parties to which we disclose that data, and the commercial or business purpose for which the entity may sell or share Personal Information" by law such categories, personal data, customers and purpose of each category and the circumstances business purpose, you and others (to whom data is disclosed.

Appendix: Data Category Summary (Template)

This template is illustrative. We will adjust it to your actual setup upon request.

Category	Examples	Source	Purpose	Disclosed to
Identifiers & Contact	Real name, email, phone, address	You	Account creation, customer service, message	Customer support, email delivery
Commercial/Transactions	Credits, subscription, purchase history	You/Processors	Billing, receipts, compliance	Payment processors, accountants
Charging Session	kWh, timestamps, session records	Charging Stations/APIs	Provide service, analytics, finances	Operations, analytics
Location	Approx device location	Device/Apps (with permission)	Find chargers, navigation	Mapping partners (if relevant)
Usage/Analytics	Page views, clicks, diagnostics	Device/Browser	Improve service & performance & debug	Analytics providers
Marketing	Cookie IDs, ad interactions	Browser/Partners	Personalize & measure ads	Ad partners (subject to your consent)