WHAT ARE COOKIES
Cookies and other online tracking technologies are small bits of data or code that are used to identify your devices when you use and interact with our websites, apps and other services. They are often used for remembering your preferences, to identify relevant content for you, to remember you’re logged in and allowing you to interact with our products and services.
WHAT OTHER TECHNOLOGIES DO WE USE
As well as cookies, we use other types of tracking technologies:
Web Beacons and Tracking Pixels
These are bits of data that count the number of users who access a website or page and can also allow us to see if a cookie has been activated. Web beacons used on pages or in emails allow us to see how successful an information has been, or whether an email message was successfully delivered and read in a marketing campaign. Web beacons are also used to verify any clicks through to links or advertisements contained in emails. We may use this information to help us identify which emails are more interesting to you and to inform advertisers how many customers have clicked on their adverts (the information shared with advertisers is aggregated and does not identify you individually).
We may, in certain situations, use Adobe Flash Player to deliver special content, such as video clips or animation. To improve your user experience, Local Shared Objects (commonly known as Flash cookies) are used to provide functions such as remembering your settings and preferences. Flash cookies are stored on your device, but they are managed through an interface different from the one provided by your web browser.
Tracking URLs are a special web link that allows us to measure when a link is clicked on. They are used to help us measure the effectiveness of campaigns and advertising and the popularity of programmes that are viewed.
We may collect and analyse a device’s browser information to help identify that device, present content correctly, conduct analytics and help prevent and detect fraud.
If you Access our Services from a Mobile Device
We may collect a unique device identifier assigned to that device, geo-location data, and other transactional information for that device. We may also use the unique identifier to validate free trials, for example.
WHAT CATEGORIES OF COOKIES DO WE USE AND WHY?
Essential Cookies and Similar Technologies
These are vital for the running of our services on our websites and apps. Without the use of these cookies, parts of our websites would not function. For example, we use these cookies to:
Analytics Cookies and Similar Technologies
These collect information about your use of our website and app, and enable us to improve the way they work. They help us record how you interact with our website or app, such as how you navigate around pages and from page to page, identifying improvements we can make to the customer journey. They also help identify any difficulties you have accessing our services, so we can fix any problems. Additionally, these cookies allow us to see overall patterns of usage at an aggregated level. This means we can highlight content. We provide personalisation by using cookies, IP addresses, web beacons, URL tracking and mobile app settings.
Functional/Preference Cookies and Similar Technologies
These cookies collect information about your choices and preferences, and allow us to remember things like language, your username (so you can log in faster), text size, and location, so we can show you relevant content to where you are. They allow us to customise the services you have accessed. We also use these cookies to provide you with services such as video clips.
Social media cookies
These cookies are used when you share information using a social media sharing button or «like» button on our sites or apps, or when you engage with our content on or through a social site such as Facebook or Twitter. These cookies collect information about your social media interaction with our websites or apps, such as whether or not you have an account with the social media site and whether you are logged into it when you interact with content on our websites or apps. This information may be linked to targeting/advertising activities.
Tracking, Advertising Cookies and Similar Technologies
We use these types of technologies to provide advertisements that we think may be more relevant to your interests. This can be done by delivering online adverts based on your previous browsing activity, known as «online behavioural advertising» (OBA). Cookies are placed on your device which will remember the websites you have visited or content you have viewed. Adverts based on what you have been looking at are then displayed to you when you visit websites or apps which use the same advertising networks.
These cookies may also be used to:
THIRD PARTY COOKIES
We do offer you the opportunity to control some third party cookies from partners we work with. A list of the third parties who place cookies on our websites can be found by accessing our consent management platform on our websites.
We work with Google Marketing Platform to help us deliver relevant advertising. To find out more about how this works visit: https://marketingplatform.google.com/about/
Most modern browsers are set to accept cookies by default, but you can change your settings to notify you when a cookie is being set or updated, or to block cookies altogether. Please consult the «Help» section of your browser.
We participate in the IAB Europe Transparency & Consent Framework and operate a Consent Management Platform that helps us to comply with the framework’s Specifications and Policies.
In addition to being able to control cookies by changing the settings in your browser on your computer, or on your mobile device’s settings, you can also control which companies can set cookies and similar technologies on your devices, by visiting the following links (you’ll need to turn any cookie or ad blockers off for the control pages to show which companies you can opt-out of):
Importantly, these ad networks set cookies to remember that you have chosen to opt-out. If you clear your cache the opt-outs will not be applied and you would need to opt-out again.
We’ve explained below how to allow or block cookies for a specific site when you are a Google Chrome user.
For more information on how to manage cookies in Chrome, visit Google Chrome Help.
CONTROLLING FLASH COOKIES
You can manage the use of Flash technologies with the Flash management tools available at Adobe’s website, at www.adobe.com/devnet/flashplayer/articles/privacy.html.
CONTROLLING WEB BEACONS
You can prevent web beacons from tracking your activity, although you won’t be able to decline receiving them in emails. For information about managing your cookie options, please visit www.allaboutcookies.org.
Please note that by blocking any or all cookies, you may not have access to certain features, content, or personalisation available on our websites or apps.
RETENTION OF PERSONAL INFORMATION
We will retain your information for as long as necessary for the uses set out in this Policy, or while there is a legitimate reason for doing so. If you ask us to delete your information before that time, we may not be able to do so due to legal, regulatory or contractual constraints. For example, we would need to retain your name and contact details for suppression purposes if you do not want to receive direct marketing from us.
If you ask for your account to be closed, we will do this as soon as is reasonably possible subject to any applicable terms and conditions relating to the account.
Personal information from closed accounts is retained in order to comply with legal obligations, prevent fraud, collect any fees owed and to resolve disputes.
CHANGES TO THIS POLICY
From time to time we make changes to this Policy. This may be in relation to changes in the law, best practice, changes in our services or treatment of your personal information.